Cancellation and Refund Policy

Overview

Our policy lasts for 14 days. If 14 days have based since your purchase, we cannot offer you a refund, exchange or cancellation.  Make sure you honor your purchase after completing a transaction and that you have read the items description clearly before making your purchase. This includes graded and non-graded books. Be sure to account for delivery time, weather, and holidays before contacting us as fulfilment times can be delayed.

Customers who request special search services for books they are searching for are obligated to make those purchases – once the item has been found and received.

 

Returns and Cancellations

We rely on our customers to honor their purchases in order to properly fund our business and make charitable donations. We purchase many of these books at the request of our customers in advance and once purchased, the item cannot be returned or refunded. Many of the items we provide are unique one of a kind books that can only be re-acquired through eBay and other reselling agents.

To be eligible for a cancellation, your order must not contain any of the following key words:

• Exclusive Variant
• Graded Book
• Signed Book
• Special Request Order

In addition, refunding orders causes us to incur payment processing fees that do not get returned when orders are refunded. Therefore, we have a firm no cancellation policy on orders placed in our site. For the extremely rare instance we must refund an order there will be a 5% restocking fee. 

If you receive a refund, please note that it can take up to 5 business days for the funds to be returned to your account if you used a credit card.

If an order has been placed using PayPal, then after 6 months we will no longer be able to refund the order and you will receive a gift card for the amount being processed.

To be eligible for a return, your item must be unused and in the same condition that you received it and it must be in its original packaging.

Do not send your order back to the original manufacturer.

 

Sale Items (if applicable)

Many items we sell at or below our purchased prices.  Items listed at a discounted rate will be received as is with no claim to refunds, returns or cancellations.

 

Damaged Items and Missing Items:

Please inspect your order upon receiving it. If you receive an order that is missing or damaged then you understand that it is your responsibility to contact us within 14 days of receiving your order. If 14 days have passed since your order was delivered, then there is nothing we can do for you to assist with the issue.

We will require the following to assess missing or damaged items claims:

• Packing slip
• Shipping label on the box
• All items received and any damage you are reporting

In many cases, the item that was shipped may have been unique – meaning that it was the only one we can provide. We will assess the claim within 5 working days and if approved, you will have an additional 10 days to mail your order to us. If its your responsibility to contact us if there are any issues within this period where you may request additional time. If you have not contacted us within the allotted time then your return will be rejected.

If you have not received your order after it has been picked up by our carrier then you should understand that it is your responsibility to contact the shipping carrier. Once the package leaves our facility, we do not have any additional information that you do not have any additional information than you can get. We will not assist you after the tracking information has been removed from a carrier’s website. Any delay that you are concerned about is your responsibility to inform us of within 30 days of your order being shipped.

 

Book Condition

We only purchase books that are NM or better.  We will not accept returns or allow refunds for books that are NM or better. Unless stated otherwise, all books we send out are considered NM 9.4 or better. The following defects may be allowed in NM 9.4 as long as there is not an accumulation of these defects:

• Bindery defects like minor to moderate corner tears, white along the edge of the spine, covers that are offset from the pages (common on card-stock covers) - bindery defects may not affect the grade much if at all.
• Printing defects like a slight color rub on the back covers, small wrinkles in the paper that were present on the paper rolls prior to the books being printed, paper that is "wavy" from the printing process.
• 2 - 3 small color breaking spine dings or minor non color breaking spine dings

These examples are based off of CGC and CBCS standards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot control anything that customs does to your package during inspection.

 

Shipping Information

To return your product, you should mail your order to:

Falantrius Comics LLC

Attn: Customer Service

22307 NE 6^th Court

Sammamish WA 98074

United States

 

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customer Service

Questions about the Cancellation and Return Policy should be sent to us at FalantriusComics@gmail.com